FAQ + Shipping & Returns

The important stuff, minus the boring corporate voice 💌

How are your pieces made?
My custom-printed pieces are made-to-order (print-on-demand). When you order, your piece is printed and shipped fresh just for you — nothing sits in a warehouse. That means less waste and art that's truly yours.

When will it ship?
Custom-printed pieces are printed to order, so please allow a few business days for production before they ship. You'll get tracking as soon as it's on the way.

What about sizing?
Fits are unisex-friendly. Each product page has its own size chart — check the measurements there and size up if you love a roomier fit. My crop tees run cropped and fitted; hoodies are cozy and relaxed.

Returns & exchanges
Since my custom-printed pieces are made just for you, I handle their returns case-by-case. If anything arrives damaged, misprinted, or defective, email me at refund@spiderpuff.com with a photo within 14 days of delivery and I'll make it right. 💕
Pokémon products (sealed and single cards) are collectibles: once they've left my hands I can't check their condition, and their value changes from day to day, so those sales are final, with no returns or refunds. Thank you for understanding!

Questions?
Just reach out — I'm a real girl behind a real shop, not a robot. 💗